PrivacyDTW Innovative Solutions, Inc. (DTW) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.

Basic Confidentiality Policy
It is DTW Innovative Solutions, Inc. (DTW) policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. The personal information you provide is stored in a secure offline location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint). Our credit card processing site, 2CheckOut carries the Visa and MasterCard seals for secure transactions. DTW does not have access to your credit card information.

No Release of Information
Personal information will not be released to third parties.

No Computer Tracking
Our computer is not set up to track, collect or distribute personal information about our visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by DTW technical support staff.

Support policies

We take pride in offering great customer support for our Electronic PDF forms. We make them and know best how to fix problems that may arise. There are, however, some limitations as to what we can do:

Refund policy

Our Electronic PDF forms are classified as software and, as such, are usually not refundable outside of our warranty as described above under Support Policies shown above.  If you are having issues upon receipt of your converted form, please contact us ASAP so we may get it resolved.

If you have installation problems with any product, please contact us as soon as possible. We can help resolve the issue, repackage the form(s), or take other measures to get you up to speed as quickly as possible.